Our Terms & Conditions

 

To ensure goodwill and smooth flow of our services, at City Link Cabs we have put in place terms and conditions which remain binding at all times. City Link Cabs remains committed in providing efficient services in line with it’s terms and condition.

Service Terms and Conditions.

  • Children under the age of 12 years must be accompanied by an adult.
  • Children 6 years and younger pay half price of the ticket cost.
  • According to Transport Laws and regulations, children 3 years and younger must be allocated a seat. Baby seat can be arranged by calling our office upon making your booking.
  • A ticket is not transferable and it’s valid for use only by the person/s to which it has been issued too.
  • Passengers must ensure that the correct information is shown on the ticket.
  • Passengers are not allowed to break their journey unless separate tickets are issued at the appropriate fares, for each individual journey.
  • Tickets may only be amended and moved to a future date but no later than four (4) hours prior to departure time.
  • A 30% cancellation fee will be charged to any cancellations done.
  • Once a ticket has been postponed to a future date it cannot be cancelled.
  • If a cancellation is not made 24 hours before departure time, your money will be forfeited.
  • Passengers are required to be at departure points 30 minutes before the time of departure.
  • Any seat not filled within 5 minutes prior to the scheduled departure time, will be offered for sale to stand-by passengers on a first-come, first-served basis.
  • Smoking is not allowed in our vehicles (tobacco or electronic devices) as well as the consumption of alcoholic substances.
  • We only allow luggage not exceeding 30 kg and no unaccompanied luggage will be allowed.
  • City Link Cabs reserves the right to refuse the carriage of luggage which does not comply with these conditions.
  • Large items must be carried in the luggage compartment and loaded only by the passenger.
  • City Link Cabs is not responsible for loss or damage to passengers’ luggage, hand luggage, or personal effects.
  • Hand luggage carried must be able to fit on your lap.
  • No animals allowed.
  • City Link Cabs provides the passenger liability only. In-case of accident it must be known that insurance of passenger luggage or goods it is not our responsibility.
  • Extra luggage will only be allowed at an extra cost.
  • Bicycles, skateboard, surfboard are allowed.
  • Unaccompanied luggage will not be carried.