City-Link-Cabs

City Link Cabs Privacy Policy

Privacy Policy

This document sets forth the Privacy Policy for the Mzo Shuttle Services Pty Ltd t/a City Link Cabs website, www.citylinkcabs.co.za

City Link Cabs is committed to providing you with the best possible passenger ground transportation service experience.  City Link Cabs is bound by the Privacy Act, the Notifiable Data Breaches Scheme & the European Union’s (EU) General Data Protection Regulation (GDPR) which sets out a number of principles concerning the privacy of individuals, their Personal Data, and Personally Identifiable Information.

Collection of your personal information.

There are many aspects of the site that can be viewed without providing Personal Information or Data however, when making bookings and/or filling in the contact us form you are required to submit Personally Identifiable Information (PII), or Personal Data. This may include but is not limited to providing sensitive information for City Link Cabs to carry out the requested services. Providing us with this information passes as implied consent to the collection of this Personal Information or Personal Data.

Sharing of your personal information

We may occasionally hire other companies to provide services on our behalf, including but not limited to promotional activities, processing bookings, or customer service queries. Those companies will be permitted to obtain only the Personal Information or Personal Data they need to deliver the service on our behalf. City Link Cabs takes all reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your Personal Information, or Personal Data.

Use of your personal information.

For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times, and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, and trends and delivering personalized content to you while you are at this Site.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use them for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.

Data Breach Notifications.

While City Link Cabs goes to extreme lengths to ensure that Personal Information or Personal Data is only kept for its intended purposes and kept in a secure manner, we operate under the rules regarding data breach notification under the Notifiable Data Breaches Scheme. Regarding data that may be held for EU members, we also adhere to the guidelines set in GDPR for data breach notifications.

City Link Cabs reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.

Accessing Your Personal Information.

You have a right to access your Personal Information or Personal Data, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. City Link Cabs reserves the right to charge a fee for searching for and providing access to, your information on a per-request basis.

Requesting for Data Erasure.

You have a right to request your Personal Information or Personal Data be permanently erased, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. City Link Cabs reserves the right to charge a fee for searching for and erasing your information, on a per-request basis.

Payments

  • All City Link Cabs Pty Ltd bookings can be paid by credit or with debit card. The credit card information only must be stored once upon the first booking and is protected against unauthorized access. For this purpose, a certified payment service provider is used whose systems meet the applicable security standards, such as the PCI DSS standard (Payment Card Industry Data Security Standard). For recurring transactions, the card data is stored with our assigned PCI DSS-certified payment service provider.
  • City Link Cabs itself does not store credit card data or only in abbreviated form for analysis purposes or to prevent fraud.
  • Card payments are provided by the payment service provider PayGenius. The privacy policy for the use of the PayGenius services can be found at: https://www.paygenius.co.za/legal/
  • Information on new security and verification procedures in connection with the so-called Payment Services Directive (“PSD2”) can be found at our payment service provider PayGenius. https://www.paygenius.co.za/legal/

Fraud Prevention

  • To ensure that a payment instrument is used by its rightful owner and to prevent fraud, IP addresses, e-mail addresses, payment data and card information may be transmitted to one or more external fraud prevention service providers. This transmission may also contain additional personal data. The external fraud prevention service providers process these personal data on behalf of Blacklane. The legal basis for this processing is Art. 6 para. 1 lit. f GDPR (legitimate interest of City Link Cabs Pty Ltd).
  • During the authentication of the cardholder, it may also be necessary for individual transactions that City Link Cabs Pty Ltd requires a copy of an additional identification document (e.g., identity card, passport, drivers’ licence) or a copy of the credit card. City Link Cabs Pty Ltd will ask you to black out any data that is not required (e.g., the credit card number except the last four digits).

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